To commemorate this year’s national customer service week activities, we at LRNGO.com are going to outline the main points that we feel constitute good customer service. Many people have asked “What is customer service”? The answer to that question is a fairly complex one, as the good service for customers offered by each company tends to be different. To answer the question posed at this year’s national customer service week activities “What is customer service?” it is vital to remember that each person views bad and good service in a different way.
National Customer Service Week Activities Answer 1: Punctual Response
Answering the phone or replying to emails quickly is the best way to provide the best customer service. The companies that receive the highest marks for customer service are the ones that offer their customers the most punctual responses to their problems and questions.
National Customer Service Week Activities Answer 2: Promises Kept
Any company worth their salt is going to keep the promises they make to their customers. Customers just want to get their money’s worth when they make a purchase, and a company that wants to succeed needs to provide quality customer service and give them customers exactly what they promise.
National Customer Service Week Activities Answer 3: Customer Priority
The customer really is always right, as they are the ones holding the keys to a business’ success. Those who ensure the customer is pleased with their purchase will be successful.
National Customer Service Week Activities Answer 4: Complaint Managing
Handling complaints as quickly as possible is an important part of providing good customer service. Complaints should be handled professionally and punctually, and clients should obtain the solution to their problems as easily as possible.
National Customer Service Week Activities Answer 5: Extra Mile
Companies that go the extra mile to offer the top services to their customers are the ones that will be the most success, as good service is all about giving customers more than is promised. Under-promising and over-delivering is the key to good customer relations and service, as customers are usually thrilled when they get more value for their money than they expected.
Photo Credit: New York City Department of Transportation